February 22, 2016

Support

LabHouse is totally committed to the support of our products. We invest extensively in overseas staff training and ensure new staff are the most competent in the industry. We have some of the best analytical knowledge in the industry. Unlike some companies, we also allow access to our staff’s cell phone numbers to enable support when it is needed.

Anyone with queries can contact the Managing Director direct on 083 384 5299.

Our staff have attended the following training courses:

  • Tekmar service and support training, Holland 2000
  • Tekmar service and support training, Spain 2003
  • Barnstead product training, USA 2003
  • Barnstead Product training, USA 2004
  • Tekmar Service training, Thailand 2002
  • PPM on-line TOC training, UK 2003
  • Tekmar TOC service training, Frankfort Germany 2006
  • Tekmar TOC and VOCservice training,Thailand 2008
  • Tekmar TOC and VOC service and application training, Mallorca 2009
  • 2013 Entech USA service training Los Angeles, USA
  • 2015 SCION GC service training San Fransisco, USA
  • 2015 SCION GC training Goes, Holland
  • 2016 Tekmar TOC and VOC service training Barcelona, Spain
  • 2016 Entech Sales and Service training, Bergamo, Italy
  • 2016 Pollution Micro-GC training, Bologna, Italy

LabHouse has also won 3 great awards from Teledyne-Tekmar since 2000 :

  • 2000 : “Excellence in efforts awards for a new distributor”
  • 2001 : “International Presidents Award”
  • 2002 : “Sales Impact Award”
  • 2004 : “International Presidents Award” (unofficial)
  • 2007 : “Sales Excellence Award”

LabHouse runs regular product seminars on new and exciting technologies that have been released into the International market. These include seminars by visitors from Tekmar, PPM, SMI, Barnstead and others. These are always well attended and very informative.