Support

LabHouse is totally committed to the support of our products. We invest extensively in overseas staff training and ensure new staff are the most competent in the industry. We have some of the best analytical knowledge in the industry. Unlike some companies, we also allow access to our staff’s cell phone numbers to enable support when it is needed. Anyone with queries can contact the Managing Director direct on 083 384 5299 begin_of_the_skype_highlightingend_of_the_skype_highlighting.

Here is a list of the overseas training our staff have attended in a 6 year period from 1999 to 2006:

  • Tekmar service and support training, Holland 2000
  • Tekmar service and support training,Spain 2003
  • Barnstead product training, USA 2003
  • Barnstead Product training, USA 2004
  • Tekmar Service training, Thailand 2002
  • PPM on-line TOC training, UK 2003
  • Tekmar TOC service training, Frankfort Germany 2006
  • Tekmar TOC and VOCservice training,Thailand 2008
  • Tekmar TOC and VOC service and application training, Mallorca 2009

LabHouse has also won 3 great awards from Teledyne-Tekmar since 2000:

  • 2000: "Excellence in efforts awards for a new distributor"
  • 2001: "International Presidents Award"
  • 2002: "Sales Impact Award"
  • 2004: "International Presidents Award" (unofficial)
  • 2007: "Sales Excellence Award"

LabHouse run regular product seminars on new and exciting technologies that have been released onto the International market. These include seminars by visitors from Tekmar, PPM, SMI, Barnstead and others. These are always well attended and very informative.

LabHouse also sponsors the annual Biochemistry Awards of the University of Johannesburg. The LabHouse award goes to the top Biochemistry Honours student of that year.